Our Terms & Conditions

Return Policy

ONLINE RETURN POLICY

If you are not entirely satisfied with your online order, we are happy to refund full-priced items within seven days of the date it was received. All items must be in the condition they were bought in—unworn, unaltered, and unwashed, with all tags attached. In addition, a receipt/gift receipt must accompany all returns.  Discretion will be used to determine whether the item was worn or not. If deemed not in new condition when returned, the item will be returned to the customer. All returns will be processed within 48 hours of receiving the item.

If you receive an item that is damaged please contact us immediately. All damages must be reported within 48 hours upon delivery.

All sale items are FINAL SALE and non-returnable. Shipping charges are non-refundable and return shipping fees are the responsibility of the customer.

Please ship return items to:

Zoya’s Atelier, 260 W Broad Street, Falls Church, VA, 22046

Contact Zoya’s Atelier on 703-533-9600 if you have any questions or concerns.

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